Field notes · 12 notes
Notes from the work: what broke, what we changed.
Short, specific writing from building voice agents and automation for real businesses, including our own.
All field notes
- First 30 Days with a Voice AgentMost voice agent projects don't fail on day one, they fail in week two, when nobody is watching closely enough. Here's what the first month actually looks like.June 23, 2026
8 min read - Voice AI Readiness ChecklistNot every business is ready for a voice agent on day one. Use this checklist to find out where you stand, and what to fix first if you're not there yet.June 16, 2026
7 min read - How to Calculate Voice AI ROIMost voice AI vendors give you a polished deck. Here's the spreadsheet you should build before you talk to any of them, so you know exactly what you're evaluating.June 9, 2026
9 min read - Operations Audit: Finding the BottleneckBefore you automate anything, you need to know what's actually slowing you down. Here's the 30-minute audit we run with every new client.June 2, 2026
6 min read - Why Your Phone Never Stops RingingThe calls your team answers a hundred times a month are the ones a voice agent should answer. Here's how to know which calls are worth automating first.May 26, 2026
7 min read - The Hidden Cost of Manual Data EntryEvery time your team moves data from one tool to another by hand, it's not just slow, it's a tax on their attention. Here's the math.May 19, 2026
5 min read - What a Voice Agent Actually AnswersWe tracked every call a client's voice agent handled for a month. Here's what the data showed, and what it means for your operations.May 12, 2026
8 min read - Automate the Boring Stuff FirstThe most common mistake in automation projects is trying to automate the interesting problem. The right move is always the boring one.May 5, 2026
6 min read - How to Know If an Automation Is WorkingMost automation projects fail to deliver because nobody defined what success looks like. Here's the framework we use with clients.April 28, 2026
7 min read - When to Route to a HumanA voice agent that never escalates is as broken as one that escalates too often. Here's the framework we use to decide what the human handles.April 21, 2026
6 min read - Operations Before and After: What ChangesA practical look at what changes, and what doesn't, when you automate your operations. Based on three real client examples.April 14, 2026
8 min read